For customers
Know what to send, what happens next, and how to prepare for a visit.
Help Center
Understand the process before the crew arrives.
A practical guide to quotes, scheduling, documentation, invoices, and service handoffs for Elite customers and property managers.
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Direct Answer
Elite's service process is simple: submit the issue, confirm scope, schedule the work, receive photo-documented completion notes, and pay through the approved invoice path when applicable.
For property managers
Use proof notes, scopes, and service records to keep stakeholders aligned.
For operations
Keep field work tied to documented approvals, invoices, and compliance rules.
Popular guides
How to request a quote
What details and photos help us route your request quickly.
How photo documentation works
What gets captured before, during, and after service.
How service areas are routed
See core, metro, and extended service-area expectations.
How invoices and payment work
Understand invoice status, balances, and payment expectations.
How to get help fast
1
Send context
Include address, service type, urgency, and photos if available.
2
Watch for triage
The office routes the issue by location, category, and response need.
3
Approve the path
You get the estimate, schedule, or service recommendation that fits the property.
Need a human instead of a help article?
Use support for account or billing questions, or start a quote for property work.